SmallBizGenius Analysis

Nativecos receives mixed feedback, with many customers praising specific scents and sunscreen, but significant issues arise regarding product quality, defective packaging, and inconsistent customer service. While some find the products life-changing, others experience skin irritation and difficulty with returns, leading to a low overall rating.

Category Breakdown

Scores based on analysis of 212 recent reviews

Product Quality (Hair Care)

3.0/10

Many reviewers report negative experiences with Nativecos shampoo and conditioner, describing issues such as waxy or greasy hair, dryness, dandruff, and increased hair shedding. For example, one reviewer stated the shampoo and conditioner was the "absolute worst garbage I've ever used bar none."

20 reviews mention this

Product Quality (Deodorant)

5.0/10

Deodorant reviews are mixed, with some praising the scents and effectiveness, while others report the scent doesn't last long, leaves a sticky film, or causes skin irritation. One reviewer noted, "the smell didn't last for more than 30 minutes. Then it left a horrible film that took forever to get off in the shower."

25 reviews mention this

Packaging/Dispenser Issues

2.0/10

A significant number of reviewers complain about defective pumps and spray tops that don't work, making it difficult or impossible to dispense the product. One reviewer said, "Dispenser doesn't dispense. Can't get anything out of the 'press dispenser."

18 reviews mention this

Customer Service

3.5/10

Many reviewers express frustration with Nativecos' customer service, citing unresponsiveness, difficulty obtaining refunds or returns, and failure to resolve issues. One reviewer described the customer service as "totally nonexistent" and claimed they have "0 return / refund support."

22 reviews mention this

Shipping & Delivery

4.0/10

Some reviewers report issues with shipping and delivery, including never receiving their package, receiving the wrong products, and delays in order processing. One reviewer stated they "never received my package" and that customer service was "unresponsive."

10 reviews mention this

Returns & Refunds

3.0/10

Several reviewers report difficulty obtaining returns or refunds, even when products are defective or the order is incorrect, despite the advertised 30-day return policy. One reviewer said they were "extremely disappointed" with their experience ordering from Native and that getting a return started has "required numerous emails and unnecessary back-and-forth."

15 reviews mention this

Skin Irritation/Reactions

2.5/10

A number of reviewers report experiencing skin irritation, dryness, or contact dermatitis after using Nativecos products. One reviewer stated, "This product gave me contact dermatitis. Will never recommend to anyone!"

8 reviews mention this

Pros & Cons

What Customers Love

Pleasant and unique scents, especially in the honey-vanilla line, provide comfort and stress relief for some users. Mentioned 12x
"The honey-vanilla (or sugar-cookie) line has honestly been life-changing for me. As someone who deals with high stress and has some autistic traits, finding a scent that can instantly calm me down is huge."
Sunscreen is highly praised for its effectiveness and quality. Mentioned 5x
"this company makes the best sunscreen of any I’ve ever tried and I’ve tried them all!"
Some customers have had positive experiences with customer service representatives who resolved their issues. Mentioned 4x
"After I posted the review someone followed up with me and rectified the issue. That is excellent customer service."
Products are aluminum and paraben-free, appealing to those seeking clean beauty options. Mentioned 3x
"I love that it’s aluminium and paraben-free, plus it feels super gentle on my skin."

Common Complaints

Defective pumps and spray tops are a common issue, making it difficult to dispense the product. Mentioned 18x
"The pumps on your products do not work. Since using Native products, I have had to transfer the product into other containers that I had to purchase."
Many customers report negative experiences with hair care products, including waxy or greasy hair, dryness, and dandruff. Mentioned 20x
"Made hair waxy and greasy. I contacted. BS customer service."
Customer service is often unresponsive and unhelpful, particularly regarding returns and refunds. Mentioned 22x
"The worst customer service, totally nonexistent. You purchase a product and they have 0 return / refund support."
Some products cause skin irritation, dryness, or contact dermatitis. Mentioned 8x
"This product gave me contact dermatitis. Will never recommend to anyone!"
The advertised 30-day return policy is not always honored, and customers face difficulties in obtaining returns or refunds. Mentioned 15x
"I’m extremely disappointed with my experience ordering from Native... Instead of honoring the return, I received repeated requests for photos and videos and long delays between responses."

Common Questions About Nativecos

Answers derived from customer review patterns

Is Nativecos legit and trustworthy?

While Nativecos is a real company that sells personal care products, the high volume of negative reviews raises concerns about its trustworthiness. Many customers report issues with product quality, defective packaging, and poor customer service, particularly regarding returns and refunds. While some customers have positive experiences, the prevalence of negative feedback suggests a significant risk. Potential customers should carefully weigh the potential benefits against the reported drawbacks before making a purchase.

Based on 45 reviews

Does Nativecos have good customer service?

Based on the reviews, Nativecos' customer service is a major area of concern. Many customers describe it as unresponsive, unhelpful, and difficult to reach. Common complaints include long delays in responses, failure to resolve issues, and difficulty obtaining returns or refunds, even when products are defective or the order is incorrect. While a few reviewers mention positive experiences with specific representatives, the overwhelming sentiment is negative, suggesting that customer service is a significant weakness for Nativecos.

Based on 30 reviews

Is Nativecos worth it for small business?

For small businesses, using Nativecos products could be risky due to the inconsistent product quality and customer service. The defective packaging and potential for skin irritation could lead to negative feedback from clients or employees. While the scents are a plus, the unreliability might outweigh the benefits. Small businesses should consider other brands with more consistent positive reviews and reliable customer support.

Based on 15 reviews

What is Nativecos' return policy like?

Nativecos advertises a 30-day unconditional return policy for first orders, but many customers report difficulties in actually obtaining a return or refund. Reviewers describe repeated requests for photos and videos, long delays in responses, and denial of returns even when products are defective. The return process is often described as frustrating and unnecessarily complicated, leading to significant dissatisfaction. While the policy exists on paper, its execution appears to be inconsistent and unreliable.

Based on 20 reviews

Why are Nativecos' product pumps and spray tops often defective?

Based on the reviews, defective pumps and spray tops are a recurring issue with Nativecos products. Customers report that the dispensers don't work, making it difficult or impossible to dispense the product. This problem seems to stem from design flaws or manufacturing defects in the packaging. The widespread nature of this complaint suggests a systemic issue that Nativecos needs to address to improve customer satisfaction.

Based on 18 reviews

Ready to Try Nativecos?

Save on your first purchase with 3 verified coupon codes.

View Coupons

Looking for Something Different?

Compare Nativecos against 522 similar lifestyle & perks options.

View Alternatives